NEON BASTION · LunaWhaleGames / Luna Whale
Request account and data deletion
How to make a request
Choose your platform on this page to email support. Use the subject ‘NEON BASTION account deletion request’ and include your player ID if known, the device you used, and the information you want deleted. You can request deletion here even after uninstalling the app or losing your device.
Ownership verification and timing
We review the request and safely verify account ownership before processing it. A public name or player ID alone does not authorize deletion of someone else's account. We explain any verification steps and the request status by email, with a processing target of no more than 30 days after the request. Do not send passwords, verification codes, authentication tokens, payment-card information, or full save files.
Data covered and records retained
Requests cover online account identifiers, registered names, public rankings and gameplay records, and linked ad-reward records. Related data processed by service providers is also within the deletion-request scope. Payment and dispute records are retained only for the period required by applicable law; any retained items, reasons, and periods are explained in the processing response. Ordinary support correspondence is kept for one year after resolution.
Device saves, backups and purchases
An online account deletion request does not remotely erase progress stored on your device or backup files you exported elsewhere. You manage those copies yourself. Account deletion is not a purchase refund request; refunds follow the official process of the store you used.
Current test version
The current ‘Leave rankings’ action withdraws public leaderboard participation; it does not delete the entire account. In-app initiation of full account deletion is not available yet. Send full account and data deletion requests to the support email on this page.
Updated: 2026-11-03